:root{
  --cs-bg:#f6f8fb;
  --cs-surface:#fff;
  --cs-primary:#0b5ed7;
  --cs-primary-dark:#102a56;
  --cs-primary-light:#4da3ff;
  --cs-success:#16a34a;
  --cs-warning:#f59e0b;
  --cs-danger:#dc2626;
  --cs-purple:#7c3aed;
  --cs-cyan:#06b6d4;
  --cs-text:#102a56;
  --cs-text-secondary:#64748b;
  --cs-text-muted:#94a3b8;
  --cs-border:#e2e8f0;
  --cs-border-light:#edf2f7;
  --cs-radius-sm:8px;
  --cs-radius-md:10px;
  --cs-radius-lg:12px;
  --cs-shadow-sm:0 2px 8px rgba(15,43,91,.05);
  --cs-shadow-md:0 5px 16px rgba(15,43,91,.07);
}

body{background:linear-gradient(180deg,#fff 0%,var(--cs-bg) 100%);}

#analista{
  color:var(--cs-text);
  font-size:14px;
}

#analista .service-center-header{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
  margin-bottom:14px;
  padding:18px 20px;
  background:var(--cs-surface);
  border:1px solid var(--cs-border);
  border-radius:var(--cs-radius-lg);
  box-shadow:var(--cs-shadow-sm);
}

#analista .service-center-eyebrow{
  margin:0 0 5px;
  color:var(--cs-primary);
  font-size:11px;
  font-weight:700;
  letter-spacing:.04em;
  text-transform:uppercase;
}

#analista .service-center-header h1{
  margin:0;
  color:var(--cs-text);
  font-size:28px;
  font-weight:700;
  line-height:1.08;
}

#analista .service-center-header p:not(.service-center-eyebrow){
  margin:7px 0 0;
  color:var(--cs-text-secondary);
  font-size:13px;
}

#refreshTickets.refresh-button{
  height:38px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  padding:0 16px;
  background:#fff;
  border:1px solid #d8e4f5;
  border-radius:9px;
  color:var(--cs-primary);
  font-weight:600;
  box-shadow:none;
}

#refreshTickets.refresh-button:hover{
  background:#f4f8ff;
  border-color:#9fc4f6;
}

#analista .kpis{
  grid-template-columns:repeat(5,minmax(150px,1fr));
  gap:12px;
  margin-bottom:12px;
}

#analista .kpi{
  min-height:92px;
  display:grid;
  grid-template-columns:40px minmax(0,1fr);
  grid-template-rows:auto auto;
  align-items:center;
  column-gap:12px;
  padding:14px;
  background:linear-gradient(135deg,rgba(37,99,235,.07),rgba(255,255,255,.98));
  border:1px solid var(--cs-border);
  border-radius:var(--cs-radius-md);
  box-shadow:0 3px 12px rgba(15,43,91,.05);
  overflow:hidden;
}

#analista .kpi:before{display:none;}

#analista .kpi.warn{background:linear-gradient(135deg,rgba(245,158,11,.10),rgba(255,255,255,.98));}
#analista .kpi.bad{background:linear-gradient(135deg,rgba(220,38,38,.08),rgba(255,255,255,.98));}
#analista .kpi.ok{background:linear-gradient(135deg,rgba(22,163,74,.08),rgba(255,255,255,.98));}
#analista .kpi.purple{background:linear-gradient(135deg,rgba(124,58,237,.08),rgba(255,255,255,.98));}

#analista .kpi-icon{
  grid-column:1;
  grid-row:1/3;
  width:36px;
  height:36px;
  display:grid;
  place-items:center;
  border:1.7px solid currentColor;
  border-radius:10px;
  color:var(--cs-primary);
  background:rgba(11,94,215,.06);
}

#analista .kpi.warn .kpi-icon{color:var(--cs-warning);background:rgba(245,158,11,.08);}
#analista .kpi.bad .kpi-icon{color:var(--cs-danger);background:rgba(220,38,38,.07);}
#analista .kpi.purple .kpi-icon{color:var(--cs-purple);background:rgba(124,58,237,.08);}

#analista .kpi-icon::before{
  content:"";
  width:16px;
  height:16px;
  border:2px solid currentColor;
  border-radius:4px;
}

#analista .kpi-icon.hourglass::before{
  width:14px;
  height:18px;
  border-left:0;
  border-right:0;
  border-radius:0;
  clip-path:polygon(0 0,100% 0,58% 50%,100% 100%,0 100%,42% 50%);
}

#analista .kpi-icon.alert::before{
  border-radius:50%;
}

#analista .kpi-icon.user::before{
  width:17px;
  height:17px;
  border-radius:50% 50% 45% 45%;
}

#analista .kpi span:not(.kpi-icon){
  grid-column:2;
  color:var(--cs-text-secondary);
  font-size:14px;
  font-weight:600;
}

#analista .kpi strong{
  grid-column:2;
  color:var(--cs-text);
  font-size:28px;
  font-weight:700;
  line-height:1.05;
}

#analista .status-tabs{
  gap:8px;
  padding:0 0 10px;
  margin-bottom:12px;
}

#analista .status-tabs button{
  min-height:34px;
  padding:6px 10px;
  background:#fff;
  color:#334155;
  border:1px solid #dde6f1;
  border-radius:999px;
  box-shadow:var(--cs-shadow-sm);
  font-size:13px;
}

#analista .status-tabs button.active{
  background:var(--cs-primary);
  border-color:var(--cs-primary);
  color:#fff;
}

#analista .status-tabs strong{
  min-width:24px;
  padding:2px 7px;
  background:#eef4fb;
  color:#334155;
  border-radius:999px;
}

#analista .status-tabs button.active strong{
  background:rgba(255,255,255,.22);
  color:#fff;
}

#analista .toolbar{
  display:grid;
  grid-template-columns:minmax(260px,1.6fr) repeat(7,minmax(130px,1fr)) auto;
  gap:8px;
  margin-bottom:14px;
  padding:10px;
  background:#fff;
  border:1px solid var(--cs-border);
  border-radius:var(--cs-radius-md);
  box-shadow:var(--cs-shadow-sm);
}

#analista .toolbar input,
#analista .toolbar select,
#analista .toolbar button{
  min-height:36px;
  height:36px;
  border:1px solid #dce5ef;
  border-radius:7px;
  font-size:14px;
}

#analista .sla{
  font-size:13px;
}

#filterQ{
  padding-left:12px;
  background:#fff;
}

#analista .toolbar::before{
  content:"";
  position:absolute;
}

#clearFilters{
  white-space:nowrap;
  background:#fff;
  color:var(--cs-primary);
  border-color:#d8e4f5;
  font-weight:700;
}

#analista .workbench{
  grid-template-columns:minmax(300px,34%) minmax(0,66%);
  gap:16px;
  align-items:start;
}

#analista .panel{
  background:#fff;
  border:1px solid var(--cs-border);
  border-radius:var(--cs-radius-lg);
  box-shadow:var(--cs-shadow-md);
}

#analista .panel-title{
  align-items:center;
  margin-bottom:12px;
}

#analista .panel-title h2{
  color:var(--cs-text);
  font-size:18px;
  font-weight:700;
}

#analista .panel-title small{
  color:var(--cs-text-secondary);
  font-size:13px;
}

#analista .list-panel{
  min-height:620px;
  max-height:calc(100vh - 330px);
  overflow:auto;
  scrollbar-width:thin;
  scrollbar-color:#94a3b8 #eef2f7;
}

#analista .list-panel::-webkit-scrollbar{width:6px;}
#analista .list-panel::-webkit-scrollbar-track{background:#eef2f7;border-radius:999px;}
#analista .list-panel::-webkit-scrollbar-thumb{background:#94a3b8;border-radius:999px;}

#analista .ticket{
  border:1px solid var(--cs-border);
  border-left:3px solid transparent;
  border-radius:8px;
  padding:10px 12px;
  background:#fff;
  box-shadow:none;
  transition:border-color .2s ease,box-shadow .2s ease,background .2s ease;
}

#analista .ticket:hover{
  background:#f8fbff;
  border-color:#c9dcf5;
  box-shadow:0 3px 10px rgba(15,43,91,.05);
}

#analista .ticket.selected{
  background:#f4f8ff;
  border:1px solid #84b6f4;
  border-left:4px solid var(--cs-primary);
  box-shadow:0 3px 10px rgba(37,99,235,.08);
}

#analista .ticket-main{
  align-items:flex-start;
}

#analista .ticket-protocol{
  color:#64748b;
  font-size:12px;
  font-weight:700;
}

#analista .ticket-subject{
  margin:7px 0 5px;
  color:var(--cs-text);
  font-size:15px;
  font-weight:700;
  line-height:1.25;
}

#analista .type-badge,
#analista .status{
  min-height:20px;
  padding:3px 7px;
  border-radius:999px;
  font-size:11px;
  font-weight:700;
}

#analista .type-badge.request{background:#eaf3ff;color:#0b5ed7;}
#analista .type-badge.incident{background:#fee2e2;color:#b91c1c;}

#analista .status{
  background:#eef4fb;
  color:#334155;
}

#analista .ticket small{
  color:var(--cs-text-secondary);
  font-size:13px;
}

#analista .mini-avatar{
  width:22px;
  height:22px;
  background:#e8f1ff;
  color:var(--cs-primary);
  font-size:10px;
}

#analista .analyst-chip{
  color:#334155;
  font-size:13px;
  font-weight:700;
}

#analista .ticket-sla-mini{
  display:grid;
  gap:4px;
  margin-top:9px;
}

#analista .ticket-sla-mini-row{
  display:flex;
  justify-content:space-between;
  gap:8px;
  color:#64748b;
  font-size:12px;
  font-weight:700;
}

#analista .ticket-sla-track,
#analista .ticket-sla-bar{
  height:5px;
  border-radius:999px;
}

#analista .ticket-sla-track{
  background:#e7edf4;
  overflow:hidden;
}

#analista .ticket-sla-bar{
  width:var(--sla-pct,0%);
  background:#94a3b8;
}

#analista .ticket-sla-mini.ok .ticket-sla-bar{background:var(--cs-success);}
#analista .ticket-sla-mini.warn .ticket-sla-bar{background:var(--cs-warning);}
#analista .ticket-sla-mini.bad .ticket-sla-bar{background:var(--cs-danger);}

#analista .ops-panel{
  padding:16px;
}

#analista .ticket-detail{
  border:0;
  background:transparent;
  padding:0;
}

#analista .ticket-detail.empty{
  padding:18px;
  border:1px dashed var(--cs-border);
  border-radius:var(--cs-radius-md);
  background:#f8fafc;
}

#analista .detail-grid{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:0;
  overflow:hidden;
  border:1px solid var(--cs-border-light);
  border-radius:var(--cs-radius-md);
  background:#f8fafc;
}

#analista .detail-grid div{
  padding:10px 12px;
  background:#f8fafc;
  border-right:1px solid #e7edf4;
  border-bottom:1px solid #e7edf4;
}

#analista .detail-grid dt{
  color:#64748b;
  font-size:12px;
  font-weight:700;
}

#analista .detail-grid dd{
  color:#102a56;
  font-size:14px;
  font-weight:500;
}

#analista .readbox{
  max-height:170px;
  padding:14px;
  background:#fff;
  color:#334155;
  font-size:14px;
  line-height:1.5;
}

#analista .readbox strong{
  display:block;
  margin-bottom:6px;
  color:var(--cs-text);
  font-size:15px;
}

#analista .ticket-sla-panel{
  margin:14px 0;
  padding:14px;
  border:1px solid var(--cs-border);
  border-radius:var(--cs-radius-md);
  background:#fff;
}

#analista .ticket-sla-panel h3,
#analista .operation-title{
  margin:0 0 10px;
  color:var(--cs-text);
  font-size:17px;
  font-weight:700;
}

#analista .ticket-sla-main-track{
  height:10px;
  overflow:hidden;
  border-radius:999px;
  background:#e4eaf1;
}

#analista .ticket-sla-main-bar{
  height:100%;
  width:var(--sla-pct,0%);
  border-radius:999px;
  transition:width .3s ease;
  background:#94a3b8;
}

#analista .ticket-sla-panel.ok .ticket-sla-main-bar{background:linear-gradient(90deg,#22c55e,#16a34a);}
#analista .ticket-sla-panel.warn .ticket-sla-main-bar{background:linear-gradient(90deg,#fdba20,#f59e0b);}
#analista .ticket-sla-panel.bad .ticket-sla-main-bar{background:linear-gradient(90deg,#f87171,#dc2626);}

#analista .ticket-sla-stats{
  display:grid;
  grid-template-columns:repeat(3,1fr);
  gap:10px;
  margin-top:12px;
}

#analista .ticket-sla-stats div{
  padding:10px;
  border-radius:8px;
  background:#f8fafc;
}

#analista .ticket-sla-stats span,
#analista .ticket-sla-dates span{
  display:block;
  color:#64748b;
  font-size:12px;
  font-weight:700;
  text-transform:uppercase;
}

#analista .ticket-sla-stats strong,
#analista .ticket-sla-dates strong{
  display:block;
  margin-top:3px;
  color:#102a56;
  font-size:15px;
}

#analista .ticket-sla-dates{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:10px;
  margin-top:10px;
}

#analista .form-grid{
  gap:12px;
}

#analista .form-grid label{
  color:#475569;
  font-size:12px;
  font-weight:800;
}

#analista .form-grid input,
#analista .form-grid select,
#analista .form-grid textarea{
  min-height:36px;
  border:1px solid #d8e2ed;
  border-radius:7px;
  background:#fff;
  font-size:14px;
}

#analista .form-grid textarea{
  min-height:80px;
  resize:vertical;
}

#analista input:focus,
#analista select:focus,
#analista textarea:focus{
  outline:0;
  border-color:#4a90e2;
  box-shadow:0 0 0 3px rgba(37,99,235,.08);
}

#analista .save-bar{
  justify-content:flex-start;
  padding-top:14px;
  background:#fff;
}

#analista .save-bar button{
  min-width:190px;
  height:40px;
  min-height:40px;
  padding:0 20px;
  border:0;
  border-radius:8px;
  background:linear-gradient(135deg,#0b5ed7,#0848a5);
  color:#fff;
  font-weight:700;
}

#analista .save-bar button:hover{
  box-shadow:0 6px 16px rgba(11,94,215,.20);
}

@media(max-width:1180px){
  #analista .toolbar{
    grid-template-columns:repeat(4,minmax(0,1fr));
  }
  #filterQ{grid-column:1/-1;}
  #analista .workbench{grid-template-columns:minmax(300px,40%) minmax(0,60%);}
}

@media(max-width:900px){
  #analista .service-center-header{align-items:flex-start;flex-direction:column;}
  #analista .kpis{grid-template-columns:repeat(2,minmax(0,1fr));}
  #analista .toolbar{grid-template-columns:1fr;}
  #analista .workbench{grid-template-columns:1fr;}
  #analista .list-panel{max-height:none;}
  #analista .detail-grid,
  #analista .ticket-sla-stats,
  #analista .ticket-sla-dates{grid-template-columns:1fr;}
}

/* Prototype alignment refinements */
#analista .service-center-header{
  padding:18px 20px 16px;
}

#refreshTickets.refresh-button{
  box-shadow:0 2px 8px rgba(15,43,91,.04);
}

#analista .kpi{
  background:
    radial-gradient(150px 58px at 100% 100%, rgba(37,99,235,.10), transparent 70%),
    linear-gradient(135deg,rgba(37,99,235,.05),rgba(255,255,255,.99));
}

#analista .kpi:after{
  content:"";
  position:absolute;
  right:-18px;
  bottom:-24px;
  width:170px;
  height:72px;
  border-radius:50%;
  background:rgba(11,94,215,.045);
  transform:rotate(-12deg);
}

#analista .kpi.warn{
  background:
    radial-gradient(150px 58px at 100% 100%, rgba(245,158,11,.12), transparent 70%),
    linear-gradient(135deg,rgba(245,158,11,.08),rgba(255,255,255,.99));
}

#analista .kpi.bad{
  background:
    radial-gradient(150px 58px at 100% 100%, rgba(220,38,38,.10), transparent 70%),
    linear-gradient(135deg,rgba(220,38,38,.06),rgba(255,255,255,.99));
}

#analista .kpi.purple{
  background:
    radial-gradient(150px 58px at 100% 100%, rgba(124,58,237,.11), transparent 70%),
    linear-gradient(135deg,rgba(124,58,237,.06),rgba(255,255,255,.99));
}

#analista .kpi-icon{
  border-radius:50%;
  z-index:1;
}

#analista .kpi span:not(.kpi-icon),
#analista .kpi strong{
  position:relative;
  z-index:1;
}

#analista .toolbar{
  grid-template-columns:minmax(280px,1.5fr) repeat(6,minmax(130px,1fr));
}

#analista .toolbar #filterType{
  max-width:220px;
}

#analista .toolbar #clearFilters{
  justify-self:end;
  min-width:92px;
}

#analista .workbench{
  grid-template-columns:minmax(320px,35%) minmax(0,65%);
}

#analista .list-panel{
  max-height:calc(100vh - 350px);
}

#analista .ticket{
  margin-bottom:8px;
}

#analista .ticket.incident{
  border-left-color:var(--cs-danger);
}

#analista .ticket.request.selected{
  border-left-color:var(--cs-primary);
}

#analista .ops-panel{
  padding:16px 18px;
}

#analista .ticket-sla-panel{
  background:linear-gradient(135deg,#f9fffb,#fff);
}